I just received my new complete broom. The quality of the construction, the look and the feel are amazing. I am looking forward to many enjoyable years of use with this. The customer service was beyond compare. I am in the US and ordering from this company made me feel like I was an old friend. I had several questions and they were all promptly answered. My product arrived in 2 days which was before another that I ordered from a US company a day earlier. Keep up the great work!